Terms of service
TERMS OF SERVICE
Last updated: October 4, 2026
OVERVIEW
Welcome to KROMANOX.
This store and website are operated by Haurts LLC, doing business as KROMANOX.
KROMANOX operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”).
KROMANOX is powered by Shopify, which enables us to provide the Services.
These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use the Services.
Please read these Terms carefully. They contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.
Our Privacy Policy is available at:
https://shop.kromanox.com/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given your consent for any minor dependents under your supervision to use the Services on devices you own, purchase, or manage.
To use certain portions of the Services, including purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You represent and warrant that the information you provide is accurate, current, and complete and that you have the right to provide such information.
You are responsible for maintaining the security and confidentiality of your account credentials and for activity occurring under your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to accurately represent our products, including their colors, materials, textures, proportions, construction, and appearance.
However, product colors and appearance may vary depending on your device, display settings, lighting, photography, and other technical factors.
Certain KROMANOX products are individually made, reconstructed, assembled, braided, sourced, or finished by hand.
Some products may incorporate reclaimed garments, vintage garments, pre-owned materials, individually sourced textiles, or other components that naturally vary from piece to piece.
Accordingly, variations may occur in characteristics such as:
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color
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wash
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pattern
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weave
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texture
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distressing
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placement
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dimensions
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surface characteristics
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construction details
Such variations may be inherent to the materials and production processes used and do not, by themselves, constitute defects.
Where a product is created from individually sourced or variable materials, the exact visual combination available at the time of production may differ from photographs of another piece while remaining consistent with the product description and overall design.
Any fiber-content, material-content, origin, or care information specifically disclosed for a product will apply as stated to that product, subject to applicable law.
Measurements and dimensions are approximate unless expressly stated otherwise. Minor dimensional differences may occur in hand-finished or individually constructed products.
We do not warrant that an individual handmade or variable-material product will be visually identical to a photograph, prototype, sample, editorial image, or another unit of the same design.
This section does not limit any rights you may have if a product is materially different from the product you ordered or otherwise fails to conform to applicable law.
Product descriptions, specifications, pricing, and availability may be updated from time to time for future purchases. Such updates do not authorize us to materially alter an accepted order without your consent where consent is required by applicable law.
We reserve the right to discontinue a product or limit quantities available to a person, household, geographic region, or jurisdiction, subject to applicable law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase.
KROMANOX reserves the right to accept or decline an order, subject to applicable law.
An order is not accepted until we confirm acceptance and successfully process the applicable payment.
Please review your order carefully before submitting it.
If we decline, modify, or cancel an order, we will attempt to notify you using the contact information supplied with the order.
Made-to-Order Products
Certain KROMANOX products are produced only after an order has been placed.
Production or lead times stated on individual product pages represent our good-faith estimate of the time required before shipment and may reflect material sourcing, hand construction, finishing, production volume, or other product-specific requirements.
For made-to-order, customized, reconstructed, or individually sourced products, sourcing or production may begin shortly after an order is accepted.
Once sourcing, cutting, construction, customization, or assembly has begun, we may be unable to accommodate voluntary cancellation or modification requests, except where cancellation or another remedy is required by applicable law.
Returns, exchanges, cancellations, and refunds are governed by our Refund Policy and applicable law:
https://shop.kromanox.com/policies/refund-policy
Unless separately authorized by KROMANOX, purchases through the Services are intended for personal use and not for unauthorized commercial resale.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change before an order is accepted.
The price applicable to your purchase will be the price presented at checkout when your order is submitted, subject to correction of obvious errors and applicable law.
Unless expressly stated otherwise, displayed prices do not include shipping, taxes, customs duties, import fees, brokerage charges, or similar third-party charges.
Prices available through our online store may differ from prices available through physical events, trunk shows, retail partners, third-party platforms, or other sales channels.
Promotions may be governed by separate terms. If promotional terms conflict with these Terms with respect to that promotion, the promotional terms will control.
You agree to provide current, complete, and accurate purchase, payment, and account information.
You represent that you are authorized to use the payment method submitted with your order and agree to pay applicable charges associated with an accepted purchase.
SECTION 5 — SHIPPING AND DELIVERY
Shipping and delivery timelines are estimates unless expressly stated otherwise.
For made-to-order products, any production or lead time stated on the applicable product page refers to the estimated period required before shipment and is separate from carrier transit time.
We maintain a reasonable basis for shipment estimates presented with our products. If we determine that we cannot ship an order within the applicable timeframe, we will provide any notice, cancellation option, consent request, or refund required by applicable law.
Once an order has shipped, delivery estimates provided by KROMANOX, Shopify, or a carrier are estimates and are not guarantees.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing, weather, governmental actions, transportation disruptions, or incorrect or incomplete shipping information supplied by the customer. Nothing in this paragraph limits remedies required by applicable law.
Customers are responsible for providing a complete and accurate shipping address.
If you believe you provided incorrect shipping information, contact us as soon as possible at studio@kromanox.com. We cannot guarantee that an address can be changed after fulfillment has begun or the shipment has been transferred to a carrier.
International customers may be responsible for customs duties, import taxes, brokerage fees, handling charges, or similar charges imposed by the destination jurisdiction unless checkout expressly states that those charges are included.
KROMANOX is not responsible for separately imposed customs duties, taxes, or governmental charges except where applicable law requires otherwise.
Risk of loss for shipped goods will be determined in accordance with applicable law and any shipping terms disclosed to you at the time of purchase.
Lost, Damaged, or Delayed Shipments
If a shipment appears lost, damaged, or materially delayed, contact us at studio@kromanox.com as soon as reasonably possible.
We may request information reasonably necessary to investigate the shipment, including your order number, shipping address, tracking information, photographs, delivery confirmation, or other relevant documentation.
Where appropriate, KROMANOX may initiate or assist with an investigation or claim with the applicable carrier.
A shipment reported as missing is not automatically considered lost. To the extent permitted by applicable law, we may allow the carrier a reasonable period to investigate before determining the appropriate resolution.
If a shipment is confirmed lost or damaged before delivery, KROMANOX will provide any remedy required by applicable law and may, depending on the circumstances, provide a replacement, refund, or other appropriate resolution.
If carrier tracking indicates that a shipment was delivered, we may ask you to confirm the delivery address and check with household members, building management, neighbors, or the carrier while the claim is investigated.
Carrier delivery confirmation is relevant evidence but does not automatically determine the legal responsibility of either party in every circumstance.
For certain high-value orders, we may require signature confirmation, identity or delivery verification, insurance, or other reasonable shipping safeguards.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their content, including our branding, names, logos, graphics, photographs, editorial imagery, video, audio, text, artwork, layouts, original graphic artwork, and other materials, are owned by KROMANOX or their respective rights holders.
These materials may be protected by copyright, trademark, trade dress, or other intellectual property laws to the extent applicable.
Nothing in these Terms claims intellectual property protection beyond that provided by applicable law.
These Terms permit you to use the Services for personal, non-commercial purposes only.
Except as permitted by applicable law, you may not reproduce, distribute, modify, publish, publicly display, commercially exploit, or create derivative works from protected content from the Services without permission from the applicable rights holder.
Nothing in these Terms grants you a license or ownership interest in KROMANOX intellectual property.
KROMANOX names, logos, collection names, product names, slogans, graphics, and other source identifiers may constitute trademarks or other protected intellectual property to the extent recognized by applicable law.
Shopify's trademarks and other intellectual property remain the property of Shopify and its applicable rights holders.
SECTION 7 — OPTIONAL TOOLS
We may provide access to tools, features, or services offered by third parties that we do not monitor or control.
Such tools may be provided “as is” and “as available,” without warranties or endorsements from KROMANOX except where expressly stated.
Your voluntary use of third-party tools may also be governed by the third party's own terms and policies.
To the extent permitted by applicable law, KROMANOX is not responsible for losses caused solely by your use of an independent third-party tool.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites, platforms, content, functionality, products, or services operated by third parties.
We do not control and are not responsible for third-party websites, content, products, services, or privacy practices.
If you choose to access a third-party service, review its applicable terms and policies.
Questions or claims concerning a third-party product or service should generally be directed to that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
KROMANOX is powered by Shopify, which enables us to provide the Services.
However, sales and purchases made through our Store are made directly between the customer and KROMANOX.
By using the Services, you acknowledge that Shopify is not the seller of KROMANOX products and is not responsible for the performance of KROMANOX's obligations to you.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from your purchase transaction with KROMANOX.
SECTION 10 — PRIVACY POLICY
Personal information collected through the Services is subject to our Privacy Policy:
https://shop.kromanox.com/policies/privacy-policy
Certain processing performed by Shopify may also be subject to Shopify's applicable privacy documentation.
Because the Services are hosted by Shopify, Shopify and other service providers may process information relating to your access to and use of the Services as necessary to provide, secure, and improve those services.
Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, and protected.
SECTION 11 — FEEDBACK
If you voluntarily submit reviews, photographs, comments, suggestions, ideas, or other content to KROMANOX (“Feedback”), you grant KROMANOX a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, publish, adapt, and distribute that Feedback for lawful purposes relating to KROMANOX and the Services.
You represent that you have the rights necessary to submit the Feedback and, where Feedback depicts or identifies another person, that you have any permissions reasonably necessary for the use you authorize.
You also agree not to submit Feedback that is unlawful, infringing, fraudulent, defamatory, threatening, abusive, or malicious.
Unless otherwise required by law or expressly agreed by us, we are not obligated to keep unsolicited Feedback confidential, compensate you for it, or respond to it.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, promotions, shipping charges, or other information.
We may correct such errors or update information.
If an error materially affects an order that has already been submitted or accepted, we will handle the affected order in accordance with applicable law and will not use this section to deprive you of rights that cannot lawfully be waived.
SECTION 13 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to engage in unlawful or malicious activity; violate applicable law; infringe intellectual property or privacy rights; transmit malware; impersonate another person; harass or threaten others; conduct unauthorized scraping or extraction; send unauthorized spam; circumvent technical safeguards; or otherwise interfere with the operation or security of the Services.
We may restrict or terminate access where we reasonably determine that a user has materially violated these Terms, subject to applicable law.
SECTION 14 — AGENTS
For purposes of this section, an “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity.
Automated systems accessing the Services must not conceal their automated nature, circumvent CAPTCHAs or access restrictions, evade security measures, or otherwise access the Services in violation of technical restrictions communicated by KROMANOX.
We may use technical measures to restrict automated access to the Services.
SECTION 15 — TERMINATION
We may suspend or terminate access to the Services where permitted by law, including where we reasonably believe these Terms have been materially violated.
Termination of website or account access does not eliminate rights or obligations arising from an accepted purchase except as permitted by applicable law.
You remain responsible for amounts lawfully owed for transactions completed before termination.
Provisions that by their nature should survive termination will continue to apply.
SECTION 16 — DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes.
Except as expressly provided by KROMANOX or required by applicable law, the Services are provided “as is” and “as available.”
To the fullest extent permitted by applicable law, we disclaim implied warranties or conditions, including merchantability, merchantable quality, fitness for a particular purpose, title, and non-infringement.
Nothing in these Terms disclaims or limits any warranty, statutory guarantee, or consumer right that cannot lawfully be excluded.
We do not guarantee uninterrupted, secure, timely, or error-free operation of the website.
SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KROMANOX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES.
THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR SIMILAR CONSEQUENTIAL LOSSES WHERE SUCH LIMITATIONS ARE PERMITTED BY LAW.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY, REMEDIES, OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KROMANOX and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable costs arising from your material breach of these Terms, violation of applicable law, infringement of another person's rights, or unlawful misuse of the Services.
Your obligations under this section apply only to the extent enforceable under applicable law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law, and the remainder of these Terms will continue in effect.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or another right.
These Terms, together with policies expressly incorporated by reference, constitute the agreement governing your use of the Services and purchases made through them, subject to any additional terms expressly disclosed for a particular product, promotion, or transaction.
SECTION 21 — ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent except where applicable law provides otherwise.
We may assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other lawful business transaction.
SECTION 22 — GOVERNING LAW
These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-laws principles.
Subject to applicable law, disputes arising from these Terms or the Services may be brought in the state or federal courts having jurisdiction in Clark County, Nevada.
If you are entitled to mandatory consumer protections or a mandatory forum under the law of your place of residence, nothing in this section deprives you of those rights.
SECTION 23 — HEADINGS
Section headings are provided for convenience and do not affect interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time.
The current version and its effective or “Last updated” date will be posted on this page.
Material changes will apply prospectively except where otherwise permitted or required by law.
Where applicable law requires additional notice or consent, we will provide it.
Your continued use of the Services after revised Terms become effective constitutes acceptance only to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms may be sent to:
KROMANOX
Email: studio@kromanox.com
Business mailing address: 930 S 4th St, STE 209 #4747, Las Vegas, NV 89101, United States